Refund Policy
Last updated: April 8, 2026
When are refunds available?
We offer refunds exclusively for unused credits in cases where you are unable to use them due to a verified failure of our service. Refunds are not issued for change-of-mind purchases, partially used credit packs, or expired subscription periods.
Non-refundable situations
- — Credits that have already been used
- — Dissatisfaction with AI output quality (subjective results)
- — Change of mind after purchase
- — Subscription months already started
- — Requests made more than 30 days after purchase
How to request a refund
Step 1Send a written request
Email us at support@edmypic.com with your registered account email, order details, and a brief explanation of the issue.
Step 2Review within 7 days
Our team will review your request and verify that the service was non-functional at the time. We will respond within 7 business days.
Step 3Refund processed within 7 days of decision
If approved, the refund is processed within 7 days of our decision. Funds typically appear on your original payment method within 3–7 additional business days.
Contact us
For refund requests or billing questions, reach out by email. Include your account email address and a description of the issue.
support@edmypic.comTimeline summary
| Stage | Timeframe |
|---|---|
| Request reviewed | Up to 7 business days |
| Refund decision communicated | Within the review period |
| Refund processed | Within 7 days of approval |
| Funds appear on card/account | 3–7 additional business days |
EdMyPic reserves the right to update this refund policy at any time. Continued use of the service after changes constitutes acceptance of the revised policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction.